Shipping and Return Policy

Shipping Policy:

Fortus Flame offers complimentary standard shipping on all orders. Once your order is placed, we aim to process and ship it within 1-2 business days. Please note that delivery times may vary based on your location. Rest assured, once your order is on its way, you'll receive a confirmation email containing tracking information to keep you updated on your package's journey.

Return Policy:

At Fortus Flame, customer satisfaction is our priority. We proudly stand behind our products with a 105% money-back guarantee. Should you find yourself unsatisfied, we offer a full refund on unused items returned within 30 days of delivery.

To qualify for a refund, please ensure the product remains unused and is returned in its original packaging. If you wish to initiate a return, kindly reach out to us with your order details. Upon verification, we'll send a return label to the original email address used for purchase.

Refunds are processed promptly upon receipt and inspection of the returned item(s). Please note that any returns beyond the 30-day window will be eligible for store credit only.

In the event that your order arrives damaged in any way, please email us as soon as possible at support@fortusflame.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution. 

We value your trust and want to ensure a seamless experience. However, please understand that Fortus Flame reserves the right to decline returns that don't meet the specified conditions or are sent without prior authorization.