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Shipping and Return Policy

Shipping Policy:

Fortus Flame offers complimentary standard shipping on all orders. Once your order is placed, we aim to process and ship it within 1-2 business days. Please note that delivery times may vary based on your location. Rest assured, once your order is on its way, you'll receive a confirmation email containing tracking information to keep you updated on your package's journey.

Return Policy:

At Fortus Flame, customer satisfaction is our priority. We proudly stand behind our products with a 105% money-back guarantee. Should you find yourself unsatisfied, we offer a full refund on unused items returned within 30 days of delivery.

To qualify for a refund, please ensure the product remains unused and is returned in its original packaging. If you wish to initiate a return, kindly reach out to us with your order details. Upon verification, we'll send a return label to the original email address used for purchase.

Refunds are processed promptly upon receipt and inspection of the returned item(s). Please note that any returns beyond the 30-day window will be eligible for store credit only.

In the event that your order arrives damaged in any way, please email us as soon as possible at with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution. 

We value your trust and want to ensure a seamless experience. However, please understand that Fortus Flame reserves the right to decline returns that don't meet the specified conditions or are sent without prior authorization.

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