Return Policy

If you are unsatisfied with your purchase, we offer free returns for a full refund on all unused products within 30 days of delivery. You must send the product back unused and in its original packaging and will be responsible for return postage. 

Any item that is past 30 days is void of a full refund and store credit will be given.

Upon delivery, you have 7 days to open the package and inspect the item for damage. In the event that your order arrives damaged in any way, please email us as soon as possible at support@fortusflame.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.